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FAQ

Is your hair of same length?
A: No, most of our hair extension follow standard proportion in length, for example in 20" hair extension, there are 30% hair in 20" and others are shorter. It is similar with natural human hair. If you want better proportion in length, please let us know.

How long does your hair last?
A: usually, it can last 1-3 month. It depends. How to wash and care is the key factor. Please refer to local professional hairdresser.

Can I dye it?
A: it is 100% human hair and it can be dyed. But for non remy hair, it can be dyed darker instead of lighter. And you had better dye it just once.

For remy hair, you can dye it eigher darker or lighter and you can dye it several times.

What is remy hair?
A: remy hair is the hair with cuticle tip all on top. It can last longer and you can dye remy hair several times eigher lighter or darker.
For none remy hair, some hair with cuticle tip are on top while others are on bottom.

What decides the price of hair?
A: there are many human hair sellers and provides various products. Which factor decides the price looks a confusing thing.
Please remember the following factors when comparing :
1. Weight : weight is the most important factor since the hair takes up to 70% in production cost. Please compair the net weight of hair. Important note: we provide plastic clasp to tie up the nail tip/ stick tip hair, which is less than 0.5g. But many seller use strings, which is about at least 5g. For 100 strandsh 20" nail tip ( 0.5g per strand) with string, the net weight looks 50g but infact, there will be 45g or less. While ours (with plastic clasp) will be 50g in net weight.

2. Length

3. Proportion: most of our hair extension follow standard proportion in length, for example in 20" hair extension, there are 30% hair in 20" and others are shorter. It is similar with natural human hair. If you want better proportion in length, please let us know.

4. Texture : we are professional human hair manufacturer and have a lot of experience in the business line. Our hair are all well processed and silky soft .

Please note: there is unprocessed hair extension on market. The unprocessed hair can make limited dark color of #01, 1b, 02 and #04 only. This hair is not silky soft, easy to tangle after washing and won't last long time.
5. Remy or non remy
How to tell human hair with synthetic hair?
A:human hair has natural protein . It will smell foul and become to ash after burning, while the synthetic hair will be a sticky ball after burning.So, it is easy to tell them by burning.
Moreover, human hair may have very few gray hair and split end. It is normal and not a quality problem.

How to care human hair extension:
Improper wash or process probably make the hair dry, easy to fall down or tangle. How you care for your extension will be the ultimate determining factor. Please refer to local professional hairdresser for professional tips. The hair can last at least several month in proper way.
1) wash it by the most mild shampoo or one specially formulated for chemically treated hair, and clean in warm water as well. Please use the shampoo recommended by local professional hairdresser.
2) comb the wet hair gently by a large toothed comb and drying naturally is best.
3) please straighten hair if hair extension is straight when it is wet; please gel hair if it is wavy.
4) don't blow hair root too nearly by dryer; don't grasp hair root when washing.
5) don't cover hair extension under sun in a long time; don't swim wearing hair extension.

About the Shipping :
We had two delivery for you:
1.by fast air(10-25days) to USA, Canada,Western Europe,Australia.
2. we also send it by EMS(4-10) to arrived, you can see and bid Faster shipping way on left of hair catalog .thanks!
Please note:The parcel will be declared as gift and we will try our best to help you to legally minimize tax. But I am not responsible for any duty or tax.

About the Return Policy
when you received the item in 7days,if you have any question,please contact us in time,and we accept the money back in 7 days,but the buyer must be return that item to me,if you don't like it,but no have any problem of the quality ,and the buyer pay for the return shippment,when i get it, i will refund buyer total money. We will try our best to solve any dispute and try our best to satisfy you